Effective Date: 27/6/2023
This Privacy Policy describes how Kwokario (“we,” “our,” or “us”) collects, uses, and protects the personal information you provide to us when you access and use our tutoring services, website, and related applications (collectively, the “Services”). We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand how we handle your information.
1. What is “personal information”?
a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not; and
(ii) whether the information or opinion is recorded in a material form or not.
b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy.
2. What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
a) Name
b) Year Level
c) E-mail address
d) Date of birth
e) Residential address
f) Gender
g) Phone number
h) Identification information (including but not limited to: driver licences, passport, qualifications, and working rights)
i) Working with children check
j) Police check
k) Australian Business Numbers (ABN)
3. How do we collect your personal information?
a) We may collect personal information from you whenever you input such information into the website.
b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
c) We may collect your personal information under the following (but not limited to) circumstances:
(i) you use and buy our products or services
(ii) submit your job applications to us
(iii) provide feedback to us
(iv) provide information to use in any way (including by disclosing information via email, phone, or by completing a form)
(v) you attend a tutoring session
(vi) you contact us via phone, email, social media or in person
(vii) we are required or authorised by law to do so
4. Purpose of collection
The purpose for which we collect personal information is:
a) to provide you with the best service experience possible on the website;
b) to contact and communicate with you;
c) to match the appropriate tutors and students;
d) for internal record-keeping and administrative purposes.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marking material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type that you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5. When do we disclose your personal information?
Kwokario Tutoring may disclose, or provide access to, your personal information to related entities and/or to third parties that provide products and services to us or through us, which include:
a) any of Kwokario Tutoring’s tutors
b) other organisations or individuals who assist us in providing products and services to you,
c) our website host or software application providers or service providers,
d) banks, lawyers, brokers, auditors, business consultants and IT service providers,
e) government, regulatory authorities and other organisations as required or authorised by law.
6. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
7. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Kwokario Tutoring and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
8. Update to this Privacy Policy
We may from time-to-time review and update our Privacy Policy. We will aim to provide you with reasonable advance notice of any change though it may not be possible depending on certain circumstances. Thus, we advise you to review this page periodically. Any changes to this Privacy Policy will be effective immediately after they are posted on this page.
9. How to contact us about privacy
If you have any queries, if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at: info@kwokariotutoring.com.au or info@kwokarioedu.com
